August 1, 2019 6:49 am Written by

Can’t Get a Mobile Signal…You Cannot Shop Online

If there are two things that seem to go together these days, it is our love for mobile phones, an our love for shopping online.

And with our mobiles having access to the Internet, and more and more mobile service providers upping their game with ore and more data plans, we just tend to spend more and more time on the Internet.

Who uses a computer these days?

You’re on the bus or train to work, use your mobile and surf the web.

Sitting around waiting for an appointment, shop for clothes.

Wanting to get away for a long weekend, check out holiday deals on the Internet, again using your mobile.

Our mobile are always at hand, if they are not in our hands.

There are mobile applications for everything and anything these days, and mobile apps so we can do all our banking. Who goes into a bank branch these days?

However, with all this mobile phone usage, and surfing the web, and making purchases online, we need to be aware of security, and not to lose sight that while our mobiles and online shopping make purchases easy, it also can make us a target for scammers, fraudsters, and others looking to steal our details, which in turn they can steal our money.

So security is paramount when making online purchases, and retailers online know this, that is why we see https: instead of http: when making purchases online. The (S) stands for secure.

However, banks now want to raise the security bar so to speak. They want to take things one step further than just a “verified by Visa or MasterCard” password and code to be used when making purchases online.

New Security Measures

The new security measures that are slowing being implemented, but will be 100% in place this September, means that banking and credit card customers will need to register their mobiles with the card providers to verify future transactions, or in the example of banking customers, they may need to have their banking card reader with them at all times.

Every time a purchase is made online, a code will be generated and sent to that customer va their mobile phone, in the form of a text.

You input that code on the web site you are making your purchase to verify and complete the purchase.

Without the code the purchase cannot be finalised.

Which means if you are in a “dead” spot for mobile service, which some people have in their homes, you may miss the code to verify and complete your purchase.

If you are outside the UK< you may have a mobile signal, but it can take a few minutes for the code/text to reach you, which if the purchase is being timed, you could “time-out” and need to begin the purchase process from the beginning.

There are those customers that either do not have mobile service at home, do not use online banking, or as in the example of some elderly customers, simply do not have a mobile phone.

HSBC has responded and stated, “We are aware a small number of customers may encounter difficulties receiving OTPs [one-time passcodes] by SMS where mobile signal coverage is poor, and we have put measures in place through our telephone contact centres to confirm payment authentication.”

HSBC has stated that customers can also use an email address to register for codes to be sent via email as well.

MasterCard has stated, “We make a range of options available, but it is up to the banks to decide on which measures they choose. They decide on how customers verify payments, not us.

UK Finance has stated, “This could mean your bank or provider using a number of verification methods including, for example, a phone call, text, banking app and/or card readers to check your identity.”

In the end it is not about inconveniencing buyers and card users, it is about security, and keeping online purchases as secure as possible.

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